RETURN SERVICE

First, the return
1. Return Document: order document (sales contract orders and service card documents stub)
2. Return Process: Contact the corresponding point of a sale of proof a Customer Service agreed to return to apply for a home inspection arrangements to return a product to the customer a refund.
3. Return Description:
Standard non-customized products, mattress during the trial period if they feel unwell be returned in advance are: sales staff identified in Huilong mattress packaging plastic film packaging intact, mattresses pollution, permits and other accessories complete card bills.
Standard non-customized products, delivery has been split mattress plastic film packaging, but the customer's personal preferences and other reasons for return, the fee for return procedures, such as product quality problems within the warranty period, customers can request return.
Special customized products, can not enjoy the "120-day trial," customized products such as quality problems, the latter should be service use, such as repeated quality problems, the related after-sales personnel on-site viewing, approved by the company before they can return.
Customers who bought the product comes with gifts, as has been unpacked use, it will not be returned.

Second, the replacement
1. Return Document: order document (sales contract orders and service card documents stub)
2. Return Process: Contact the corresponding point of a sale of proof a Customer Service apply a agreed to a replacement purchase of a new product fill a difference, arrange home inspection and replacement products
3. Replacement Description:
When the mattress within the 120-day trial period if they feel unwell need to return, after-sales staff identified in Huilong mattress packaging plastic film packaging intact, mattresses pollution, permits and other accessories complete card bills before they can be returned products.
Special customized products, do not accept the replacement, such as quality problems within the warranty period, to repair, such as within the warranty period of quality problems again after repairs, step acceptable replacement.
Standard non-customized products, delivery has been split mattress plastic film packaging, but the customer's personal preferences and other factors demand a replacement, the fee for replacement procedures, such as product quality problems within the warranty period, by the relevant come see sales staff, approved by the company, customers can request a replacement.
Customers who bought the product comes with gifts, such as not using the unpacking, you can give customers to replace the actual situation of relative fitness gifts, such as unpacking already in use, the gift will not be returned.